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Concessions and Rebates

The NSW Government offers various rebates to help with energy bills as part of its Social Program for Energy. If you hold a Pensioner Concession Card, Health Care Card, or DVA Gold Card, you might be eligible. Below is information on how to apply for each rebate. To apply for the Low Income Household Rebate or NSW Gas Rebate, or to update your concession details, please print, complete, and return the Sumo Concession Form.

EAPA Vouchers

If you’re facing difficulty paying your current energy bill due to a short-term financial crisis, such as unexpected medical expenses or income loss from COVID-19, you might be eligible for Energy Accounts Payment Assistance (EAPA) vouchers worth $50 each. Eligibility will be assessed by a NSW Government representative or an approved non-government EAPA provider. For more information, visit the Energy NSW website.

Low Income Household Rebate

This rebate is available to eligible concession cardholders and is applied daily to your electricity bill. The rebate amount depends on the number of days in each billing period.

Family Energy Rebate

The Family Energy Rebate assists households with dependent children who receive the Family Tax Benefit from the Commonwealth Department of Human Services. For more information and to apply, visit the Energy Rebates page.

Life Support Rebate

Households with a member using a qualifying life support machine may receive a quarterly discount on electricity bills through the Life Support Rebate. For more information on eligible machines and to apply, visit the Service NSW website. Complete the application form, which must be signed by your registered medical practitioner to confirm the use of a life support machine.

Medical Energy Rebate

This rebate helps eligible Low Income Household Rebate customers with electricity bills if they, or someone in their household, has a medical condition that prevents them from regulating body temperature. It’s added daily to your electricity bill in addition to the Low Income Household Rebate. For details on qualifying conditions and how to apply, visit the Service NSW website. You’ll need to submit a completed application form signed by your medical practitioner confirming the condition.

Energy Bill Relief 2024-25

All Australian households will receive a $300 rebate and eligible small businesses $325 from the Australian Government. This will be paid in quarterly instalments on electricity bills throughout 2024-25.

Households 

All households in NSW will receive a bill relief payment of up to $300. This will be applied to electricity bill in quarterly instalments of $75 on their electricity bill from 31 July 2024, 31 October 2024, 31 January 2025 and 30 April 2025.

Small business

Small businesses in NSW are eligible for a bill relief payment of up to $325 if they:

  • have an active Australian Business Number (ABN)
  • are named on the electricity bill or account
  • are on a separately metered business tariff
  • have an annual electricity consumption below 100 MWh.

Small business customers will receive their bill relief in quarterly instalments of $81.25 on their electricity bill from 31 July 2024, 31 October 2024, 31 January 2025 and 30 April 2025.