Help and Support

Yes, you can. However, you need to advise your preferred supplier that your electricity meter is part of an embedded network. Your preferred supplier will then make arrangements with Arc Energy Group to access the network.

You should contact your Strata Manager or real estate agent for any issues related to your hot water service. Your Body Corporate Manager is responsible for the hot water system and any pipes or infrastructure used to deliver hot water in your building.

If you have Centralised Hot Water, your entire apartment building will have Bulk Hot Water. Your Strata Manager, building manager or real estate agent will be able to confirm this.

Arc Energy Group is the utility provider across a range of developments, supplying all meter readings, billing, reconciliations, customer relations and guidance so that the electricity onselling is conducted professionally from a site perspective.

Arc Energy Group focuses on the establishment and management of private networks for multi-tenanted residential and business environments, as well as providing a range of consultancy services.

Apartment Building, aged care facilities, shopping centres, schools and commercial complexes.

No, you will not be required to wait at the property, and access to your tenancy will not be required.

Before moving in, you will need to call Arc Energy Group on 1300 025 965 to activate your account.

Yes, you can. However, you need to advise your preferred supplier that your electricity meter is part of an embedded network. Your preferred supplier will then make arrangements with Arc Energy Group to access the network.

For residential customers with payment difficulties, Arc Energy Group offers a customer hardship scheme. For further details, please call Arc Energy Group on 1300 025 965.

Yes, you can. The NSW State Government provides eligible applicants with financial assistance towards paying their electricity bills. Information can be found at www.resourcesandenergy.nsw.gov.au/energy-consumers/Financial-assistance 

Apartment Building, aged care facilities, shopping centres, schools and commercial complexes.

Please reach out to us by calling 1300 025 965, or by emailing info@arcenergygroup.com.au.

Centralised hot water is a hot water system, generally within an apartment or retail developments, that provides each home or business with their hot water requirements. Each property has its own hot water meter to ensure you’re only charged for what you use.

You should contact your Strata Manager or real estate agent for any issues related to your hot water service. Your Body Corporate Manager is responsible for the hot water system and any pipes or infrastructure used to deliver hot water in your building.

If you have Centralised Hot Water, your entire apartment building will have Bulk Hot Water. Your Strata Manager, building manager or real estate agent will be able to confirm this.

No. Smart meters operate on a frequency that will not interfere with other equipment in the house.

No. That’s the great thing about smart meters. They’re read remotely so no more house visits to get a manual meter reading.

You can find this out by asking your buildings Owners Corporation/Body corporate.

If you’re connected to NBN/Fibre you will be able to enjoy ultra-fast internet speeds. This means that all internet users needs can now be met, from web surfing to streaming.

Apartment Building, aged care facilities, shopping centres, schools and commercial complexes.

No, you will not be required to wait at the property, and access to your tenancy will not be required.

Before moving in, you will need to call Arc Energy Group on 1300 025 965 to activate your account.

Yes, you can. However, you need to advise your preferred supplier that your electricity meter is part of an embedded network. Your preferred supplier will then make arrangements with Arc Energy Group to access the network.

For residential customers with payment difficulties, Arc Energy Group offers a customer hardship scheme. For further details, please call Arc Energy Group on 1300 025 965.

Yes, you can. The NSW State Government provides eligible applicants with financial assistance towards paying their electricity bills. Information can be found at www.resourcesandenergy.nsw.gov.au/energy-consumers/Financial-assistance